Operations Support Manager - 1st Shift

1st Shift, Monday - Friday, 7:00am - 3:30pm  Logistics done differently. Are you ready to take the lead? Fortune named XPO Logistics among the most admired companies in the world this year, and we are on Forbes' list as one of America's best employers in 2017. At XPO, our employees are our greatest asset. And we need leaders like you to provide guidance and education, as well as ensure the understanding and adherence of organizational policies and procedures. As the Manager of Operations Support, you will ensure the establishment, implementation, and maintenance of processes needed for the Quality Management System. You will promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping to maintain superior levels of product/service conformity. On our team, you'll have the support to excel at work, and the resources to build a growing career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.  What you'll do on a typical day: Drive key quality, inventory and other critical metrics across the site utilizing continuous improvement tools and processes Lead associates in executing daily roles while working in a safe and efficient manner Schedule, review, and follow up on work instructions with supervisors and associates by designated areas of responsibility Ensure review of facility/department training status and setup according to set frequency; ensure meeting training requirements in a timely manner Write specifications for new developments and system enhancements Analyze client requirements, determine fit and customizations, develop proposals, develop supporting data for cost estimates and present XPO's capabilities and solution to client prospect Serve as project manager for system implementations and upgrades, and provide ongoing support Support implementations by developing documented implementation plans, configuring systems, training users, and providing post-implementation support Perform process and data modeling Generate project ideas and solutions Implement change within and across departments Utilize and maintain warehouse management system processes to maintain appropriate work documents and outcomes What you need to succeed at XPO: At a minimum, you'll need: Bachelor's degree in a technical discipline 5 or more years of experience in utilization of Lean Six Sigma methodologies Previous experience leading value stream assessments and Lean improvement events (Kaizen events) Strong leadership skills with ability to work effectively at all levels of the organization Results and action oriented, organized, ability to deal with ambiguity, good problem-solver Objective, open-minded, "out-of-the-box" thinker, change agent Excellent interpersonal skills and ability to quickly gain credibility with all levels of management Strong verbal and written communication skills Demonstrate a positive attitude and teamwork in meeting goals and objectives Communicate well with leadership, team members and other departments as well as client representatives It'd be great if you also have: Statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball) Experience improving business processes Distribution and e-commerceexperience utilizing continuous processes strongly Be part of something big. XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Or al, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary Range: NA
Minimum Qualification
5 - 7 years

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